A lot of people think innovation starts in a boardroom. With presentations, whiteboards, and ambitious plans.
But when you start listening to the people who actually open doors, greet visitors, solve problems, and keep your sites running — that’s when you see what real innovation looks like.
Because it’s not always a big idea or a shiny new product. More often, it’s a small, meaningful change that makes life easier for someone on the frontline. And when you get that right, the impact runs deep.
A facility manager once told us, “I don’t need another system. I just need my people to see who’s at the door and welcome them properly.”
So we made it simple: connect the intercom directly to Microsoft Teams. No new hardware. No extra app. Just a seamless way for trusted employees to answer from their laptop or phone. A ring group of selected colleagues gets the call. Two-way video shows who’s there. One tap to talk. One tap to open the door.
The result? The visitor isn’t left waiting in the rain. The receptionist doesn’t have to sprint between desks. And the company instantly feels more open and more human.
That’s innovation — the kind that doesn’t look like technology, but feels like care.
Here’s what the frontline taught us: everyone in your organization can represent your brand.
With CyberGate and Teams, any trusted employee can become part of the “front office.” When someone rings the intercom, everyone in the ring group gets notified — whoever’s free can answer, see who’s there, and respond in seconds.
It’s not just efficient. It’s personal. Suddenly, hospitality isn’t limited to one reception desk; it’s part of your culture. You bring warmth to every interaction, from every workplace.
In one logistics hub, guards used to juggle radios, phones, and a maze of screens. We connected the gate intercom and speakers to Teams. Now they handle everything through one interface — video, audio, and response — right from their desk.
The shift became calmer. Communication became faster. The operation became smarter. Same people, same hardware — just connected differently.
Frontline workers don’t just want tools — they want insight.
When intercom and camera interactions are recorded, managers can replay and analyze what really happened: how fast calls were answered, what time pressure peaks, or which entrances cause confusion.
Data becomes a tool for empathy and improvement, not surveillance. It helps teams learn, adjust, and raise the bar for service and safety.
Every innovation that lasts has one thing in common: simplicity.
It works with tools people already use — like Teams.
It connects the right people at the right time.
It adds context when it matters most — through two-way video and presence.
And it captures knowledge, so we can keep improving.
That’s not about reinventing the wheel. It’s about making the wheel turn smoother.
If you want to innovate, start by listening.
Ask your receptionist, your night-shift nurse, your warehouse guard: What slows you down? When do visitors feel lost? Where do you wish someone could help?
Then fix that. Start with one door, one team, one connection. Watch how it spreads.
Because innovation doesn’t happen in meetings — it happens when the people you trust are finally connected to the tools that let them do their best work.
Innovation is right there, at your door.
And sometimes, it just takes one simple integration to open it.