So what is behind the CyberGate Compatibility list

For CyberGate, we maintain the so-called “Compatibility List.” But what does it actually mean if a manufacturer's logo is included on that list? Why do we do it, and why is it important for our customers?

SIP is SIP, right?
Well, not exactly …

As some of our customers know, CyberTwice employees don’t just have experience in developing and deploying SaaS solutions (CyberGate and ATTEST – our intercom & Teams user call recording solution). Some of us used to work for an IP Video Intercom equipment manufacturer. That’s where we learned first-hand that although SIP is an international standard, implementations vary significantly between manufacturers.

This can result in issues like:

• Failure to SIP register with a cloud-based SIP server
• Limited support for basic call scenarios
• Missing or freezing video during calls
• Or simply poor video quality – even in daylight conditions – which we believe can only lead to customer disappointment

Overall, about 70% to 80% of our interop tests are completed successfully. Sometimes a firmware update is required from the equipment manufacturer. Other times, we make adjustments to CyberGate to ensure compatibility.

What does it take for a connected device to be officially supported?

What does it really mean for a device (e.g., IP Video Intercom or IP Paging System) to be included on the CyberGate Compatibility List?

Well, there’s more to it than meets the eye. It means four things, actually:

1. We establish and maintain direct contact with the Equipment Manufacturer
   a. This is a pre-requisite. We're happy to work on requests from Resellers or System Integrators, but ultimately, we need endorsement and support from the manufacturer itself.
2. We have a sample of the device in our test lab
   a. And yes, we’re keeping it – and we’re not paying for it. Sounds a bit Dutch? In return, we conduct the interop test free of charge for the manufacturer. A win-win, if you ask us.
   b. For every new CyberGate software version, we use all devices in our lab for regression testing.
3. We conduct a full interop test between CyberGate and the device
   a. Including but not limited to:

• Two-way audio
• Live video
• Two-way video
• Remote door opening
  
  
• And yes, we test for Secure SIP support (SIP TLS and SRTP)

4. We create a Device Configuration Manual
   a. This document helps the customer – or their trusted access control reseller/system integrator – configure the device (e.g., IP Video Intercom) so it can communicate through CyberGate with the Teams Tenant and the intended Teams user(s) in the organization.

Are you a potential CyberGate SaaS customer looking to connect IP Devices to Microsoft Teams that aren’t yet on our Compatibility List?

Are you an Equipment Manufacturer looking to become compatible with CyberGate – for IP Video Intercoms, IP Paging Systems, or SIP-enabled IP CCTV Cameras?

Let us know via the contact form on our website and we’ll get back to you. 

Keep in mind: (y)our customers are asking for audio & video integration into Teams!