CyberGate Actionable Intelligence: Audit Trail- NEW Call Log feature

CyberGate: Actionable Intelligence from Audit Trail, and NEW Call Log feature

Call Log

Regardless of how many IP Video Intercoms you connect to Microsoft Teams - whether it's a single site or a network spanning multiple states, countries or regions - have you ever wondered:

• How many calls does each Device handle daily?
• What percentage of visitors actually reach a Teams user?
• What's the average waiting time before a visitor's call is answered?
• Which Teams user answered the intercom call and was access granted or denied?
• What's the typical intercom call duration for your locations?
• Who's initiating calls from Teams to intercoms, why, and was access granted?

Until now, these insights were invisible. Not anymore.

Your intercom calls are no longer just connections. They're measurable, manageable, and optimizable for success. The Call Log feature captures every detail of every call, transforming raw data into operational intelligence.

Actionable Intelligence captured by the NEW Call Log feature

Event Types

• Call Created, Call Established, Call Terminated
• Recording Started, Recording Stopped (only if Call Recording has been enabled)
• Destination Status (Available, Unavailable, No Destination Found)
• DTMF Tone (door unlock codes)

Call Status

• Established, Declined, Missed, Cancelled, Error

Call Details

• Who: source and destination (Teams users, Multi Ring Groups, or connected Devices)
• When: date, time, and call duration
• What: bidirectional tracking: calls from Device to Teams and from Teams to Device

Supported Devices

• IP Video Intercom
• IP Speaker (directly connected to CyberGate)
• IP Paging
• IP CCTV Camera (SIP enabled)

Get Started with Call Log Today

The Call Log is available now as a CSV export for designated administrators with access to the CyberGate Management Portal.

Call Log Specifications

ROADMAP: Public facing API

Integrate Audit Trail and Call Log data directly into your own dashboards, SIEM tools, or analytics platforms via our upcoming public API (planned for H1 2026).

Read Only Audit Trail

The Read-Only Audit Trail in the CyberGate Management Portal (CMP) gives you visibility into your system activity. Every successful login and every action - whether updating licenses, adding devices, or modifying settings - is captured and tied directly to a user ID.

One-Click Audit Compliance

Export your complete audit trail to a CSV file with a single click. Perfect for compliance reviews and security audits.

Actions in the CyberGate Management Portal include:

• Update the number of CyberGate licenses
• Add or delete Devices
• Edit Device properties (e.g. allow calls from Teams to the Device, or not)
• Setup Multi Ring Groups (MRG) for parallel calling, and assign supervisors to MRGs

NEW: Export Audit Trail to CSV file

The Audit Trail feature has been enhanced with the option to export the log to a CSV file. The export function is accessible for designated admins who have access to the CyberGate Management Portal.

Audit Trail Specifications

ROADMAP: Public facing API

A public facing API that enables customers to poll CyberGate for the most recent Audit Trail events is on the roadmap for H1 2026.

Questions or feedback?

We'd love to hear how you're using Call Log to optimize your operations. Contact our team at www.cybertwice.com/contact