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TERESA for Teams

Empowering Frontline Healthcare workers by providing first-line visual client care via Microsoft Teams

Technology to support frontline healthcare workers

Healthcare continues to transform—it’s facing unprecedented challenges, new and complex expectations, and remarkable opportunities for innovation and growth. At the heart of this transformation are frontline healthcare workers—the doctors, nurses, and care team members who work to help keep us safe and healthy. Touching nearly every step of the patient journey and maintaining the foundation of the healthcare system, healthcare workers require the latest tools to stay engaged, connected, and empowered to provide the best possible care. The adoption of technology to support frontline healthcare workers is increasing, and we’ve seen an enormous increase in Microsoft Teams usage in the industry since March 2020.  

TERESA at home

TERESA enables home care organizations to leverage the investments already made in O365 and Microsoft Teams to improve organizational efficiency and, above all further, to provide even better client care for clients at home. TERESA for Teams for Extramural Care uses Microsoft Teams and intelligent IP cameras to quickly and easily set up a video connection between a client / patient and a care organization in case of an emergency.

The TERESA lamp

The present appearance of TERESA is a floor lamp developed by Robin Telecom Development, in which the various components are built-in. It bends in nicely at your client's home without giving the client another piece of technique at home that might stand in the way. The lamp now has a double function as a lamp and as a camera that connects their home to the care facility. Upon request, multiple implementation options are available.

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TERESA for Teams_linkedin_robinVideo connection in Microsoft Teams

TERESA includes one or more IP cameras (optionally, continuously monitoring the environment at the client's home). It is standard equipped with an alarm button and a voice sensor that responds to a help command to initiate the video connection with your care organizations. This ensures that help is just a command away, providing peace of mind.

A stand-alone solution

Together with TERESA’S 4G router (no dependency on clients' WIFI), the Alarm button, cameras, and optional sensors form a secure stand-alone solution that will be monitored and managed remotely. The cameras could be equipped with advanced Video Motion Detection and Sound Detection sensors, capable of catching potential emergencies such as a fall, unusual sound, or a sudden change in activity patterns.

Using TERESA

When the client needs help, they activate the alarm button or use the voice command "HELP" to send a signal to the intelligent IP Camera(s) of TERESA. It receives this signal and will initiate a video call to the connected care office via Microsoft Teams, where a dedicated Teams user group has been set up to manage these calls. The care organization will now be able to communicate with the client in need with real live video and make a trustworthy assessment of the client’s situation. When TERESA’s continuous monitoring with Video Motion detection or Sound Detection option is implemented, an emergency Video call will be automatically initiated.
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Take the necessary actions

Once the video connection is established, caregivers in the care office can visually assess the situation and take the necessary actions. They can communicate with the client through TERESA and give instructions; if desired, colleagues, supervisors, or physicians could join the call (remote or in-house) via Microsoft Teams. In addition, other appropriate actions can be taken depending on the nature of the emergency, such as informing the family or calling in the police or ambulance. By linking to the Electronic Client File (ECD), relevant client information can be displayed to the caregiver during the session. 
 

Improving the efficiency and effectiveness of care

Thanks to TERESA’s integrated technologies, emergencies can be swiftly detected, triggering immediate (remote) assistance. The video connection via Microsoft Teams provides real-time visual and auditory communication between the client and the care office, improving the efficiency and effectiveness of care delivery. TERESA will be pre-configured, so installing it on location is only a matter of placing the various components and connecting them to the power grid. A care employee without IT knowledge could easily set up the system. 

 

Mother Teresa: "I can do things you cannot, you can do things I cannot; together we can do great things."

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Microsoft Teams

Further utilize the investments made in O365 and Microsoft Teams
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Improvements

Improve the efficiency of your care organization, centralized in Teams
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Visuals

Obtain a reliable, live visual assessment of the client's situation and invite others

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To get into action

Take quick and appropriate action and replay recorded actions afterwards

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Better client care

Provide even better client/patient care

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Capture and Control

Evidence collection could be simultaneously initiated in addition to a live view of the incident in Microsoft Teams. Optionally, all TERESA emergency calls from clients can be recorded by ATTEST for Teams, our compliant recording application, and securely stored in Azure for a pre-configured retention period.
 
With the Teams-based ATTEST Replay app, you can replay what had happened and what was said. It gives you the opportunity to create a timeline in case a reconstruction and accident report is required. 

Ready for the next step in (extramural) care?

TERESA for Teams is here for your clients AND for you

Contact us