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CyberTwice is a Nuance partner and integrated the Nuance Transcription Engine in the MMA solution. As a result, it is possible to document the conversation between an employee and a customer and textually search the voice content. Nuance, believes in the power of intelligent systems, and quite specifically what the power can do for you. Their innovations in voice, natural language understanding, reasoning and systems integration come together to create more human technology.

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