Scheduled Call Routing: the right Teams user, at the right time
Scheduled Call Routing gives Teams users control over when they receive intercom calls, while CyberGate automatically routes calls around off-hours, absences and holidays.
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Connect your IP Camera and IP Paging system to Microsoft Teams to watch and announce live and to record and replay within your Microsoft Teams tenant.
With lots of machinery or in a production process, maintenance takes place on a regular base. This is planned, executed, and documented in a report; all recorded data is available within Microsoft Teams using ATTEST. Your Teams call with the mechanic is recorded, and the maintenance check is registered with the on-site camera. You know exactly what happened, which aligns with the report you'll receive afterward.
But what if the maintenance is unplanned: a leak or breakdown? Or when there is an accident. By setting triggers in your camera, you are notified via a Microsoft Teams meeting; you can collaborate with others and get into action immediately. This is documented directly into Teams for further inspection and providing evidence.
ATTEST gives you company insight into what is going on using your connected IP devices. You can take a look, announce, or replay whenever and wherever you want. Now you know:
You don't have to worry about attestation when you need to report maintenance or repairs or when there happens to be a malfunction after having the maintenance check. You find all the recordings secure and usable in your Microsoft Teams environment. Accessible only by registered employees.
Benefits: All IP Devices are connected to Microsoft Teams. Monitoring, escalating, and analyzing happens in Microsoft Teams; incidents and employees report issues digitally to you.
Another situation can be when managing a lab with hazardous substances; employees might have to be checked every 15-30 minutes. To make this more accessible and efficient, you can set triggers in your Camera so you are notified in Teams. This means the employees "come to you" without anyone having to interrupt their work.
The trigger here can be, for example, there must always be movement in this area or someone lying on the floor. If there is no movement for five minutes or someone lies still for 20 seconds, the camera is triggered and starts a meeting in Teams with an operator.
The operator in the control room immediately sees what is happening and can start procedures. Using the collaboration tool, he can consult with colleagues; the event will be recorded in Teams and stored safely and centrally in Microsoft Azure. There is loads of data available and usable to complete an incident report.
Benefits: The control room can work more efficiently, employees are monitored for safety, and action can be taken immediately. All activities are recorded to be used when necessary.
Of course, you can name many more situations in the industrial work field where the beneficiaries of bringing your Camera to Teams apply. For example:
IP Devices are indispensable at an Industrial site, and the possibility to Connect your IP Devices and record them in Teams makes your job easier and your plant safer. Besides continuously monitoring, you will be notified at events and intervene when necessary. And if you want, it can be recorded as well. The best thing is that it is all accessible in Microsoft Teams.
Want to know if your work situation can benefit from our solutions? Get in touch with us; we'd love to think along and brainstorm.
Frank is a co-founder of CyberTwice and holds responsibility for Sales & Operations. Before CyberTwice, he led the international sales team in CyberTech for EMEA and LATAM, focusing on voice recording solutions for (Global) Financial Services Institutions and Public Safety customers in the Oil & Gas market.
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Scheduled Call Routing gives Teams users control over when they receive intercom calls, while CyberGate automatically routes calls around off-hours, absences and holidays.
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