Scheduled Call Routing: the right Teams user, at the right time
Scheduled Call Routing gives Teams users control over when they receive intercom calls, while CyberGate automatically routes calls around off-hours, absences and holidays.
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CyberGate: a Simple Solution to connect your Video Intercom to Microsoft Teams!
We had the privilege to present our solution during the Microsoft Spotlight ISV (Independent Software Vendor) to the sales team of Microsoft. An excellent, straightforward pitch: Our CyberGate is an enabler for the further growth of Microsoft Teams, an easy slam dunk for our audience.
When looking at the raw numbers, it is almost inevitable that the worlds of Microsoft Teams and the Intercom (or Access Control) space will converge. The user base of Microsoft Teams is reaching impressive numbers: "Microsoft Teams surpassed 270 million monthly active users this quarter." And on top of that: "Over 90 percent of Fortune 500 companies used Teams Phone this quarter, and we (as in Microsoft) continue to take share across PSTN and VOIP” (source: Tom Talks)
On the other hand, we have the Intercom business with more than 100 million video door intercom devices installed globally and a substantial market valued at $2,805m (2019) and anticipated to have a growth (CAGR) of 8.3% (2020>2025). Most of the devices installed at entry-exit points of offices, societies, and residential buildings are SIP based. (Source: Vantage Market Research)
I could stop here. The above explains it all. When Enterprises are replacing their legacy UC systems* (or Telephone Exchanges, PABX), they have to realize that in many cases, Intercoms, or more specifically, Video Intercoms, are also connected to these systems. There is no simple way to connect these devices to the new Microsoft Teams environment (more on this in our next blog). Yes, you could replace it with new devices (if any), which would substantially destroy invested capital. Luckily, there is a simple but effective alternative, namely our CyberGate solution. Simple to deploy: it is just a (SaaS) subscription: no need to install any hardware or software.
A Microsoft Teams Enabler, which helps you further your migration and facilitates the Microsoft Sales teams. They can now better inform their customers and prevent their 'Visitors from being confronted with a closed door".
You can find more information here.
* Universal Communications
Frank is a co-founder of CyberTwice and holds responsibility for Sales & Operations. Before CyberTwice, he led the international sales team in CyberTech for EMEA and LATAM, focusing on voice recording solutions for (Global) Financial Services Institutions and Public Safety customers in the Oil & Gas market.
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Scheduled Call Routing gives Teams users control over when they receive intercom calls, while CyberGate automatically routes calls around off-hours, absences and holidays.
Interoperability testing with the Fanvil i66, i67 and i68 Video Door Phones is complete, including Two-Way Video: the Teams user sees the visitor, and the visitor sees them back.
The code that opens your door is a key to your building. With DTMF Security Policy enabled, it no longer appears in the Audit Trail, the Call Log or the Device menu.