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Availability supervisor & Devices overview in Teams

Availability supervisor & Devices overview in Teams

Jan 20, 2023 2:15:09 PM

We continuously work on CyberGate; we're always trying to improve our SaaS solution with new features and improve existing ones.

Availability Supervisor

To make Availability work even more efficient, we've added the possibility of assigning a supervisor. As a supervisor, you can change or overrule your team's availability status per person. This gives you a good overview of the team's status, and you can ensure there is always someone to open the door. 

You can assign one or more supervisors to each multi-ring group via the CyberGate Management Portal. As a supervisor, you don't have to be part of the multi-ring groups to manage them. You can add up to 10 colleagues to a multi-ring group. Each multi-ring group is connected to a single device. 

Device overview

In the new CyberGate for Teams app, we've added a tab with "Devices". Calling a device is now very accessible. You go to the devices tab and click on "connect". At the same time, you have a clear overview of all your company's devices. This overview also gives you insight into a device's:

  • Location
  • Type
  • Status
  • Recording status
  • two-way video-supported status

The devices are categorized per location and are provided with an icon so that you can immediately see if it is an Intercom, Pager, or Camera.

Restrict user access

You can restrict user access in the CyberGate Management Portal. Adding Microsoft Teams groups to a device allows this particular group to see and call this device in their device overview in their CyberGate for Microsoft Teams app. 

You can still add and adjust new devices in the CyberGate Management Portal as you are used to. This goes for all allowed colleagues like before. 

Don't have CyberGate yet? Our SaaS solution is available via Microsoft Azure Marketplace or Microsoft AppSource.  

Written By: Marjet de Boer